Legal
Privacy Policy
This page explains how UseShorts processes video on your computer and when its features use external services.
Video processing
UseShorts processes your source video on your computer for framing, preview and export. Your selected output files are written locally.
Clip discovery and premium captions use the external services described below.
Cloud AI clip discovery
For clip discovery, transcript text, timestamps and candidate-opening details are sent to the configured cloud AI provider for analysis. This analysis does not require uploading the entire source video to that provider.
Purchases and licensing
GROUPAI APP sells current UseShorts licences and subscriptions directly, with payments processed through Stripe. Historical purchases processed by Lemon Squeezy remain subject to its checkout, billing, and refund processes. UseShorts does not directly store your payment-card details. Purchase and licence information needed to provide access and assist with an order may include order status, purchase timestamp, licence status, activation timestamp, and the number of active computer instances.
Support and refund review
To review a support or refund request, we may use the limited commercial and licensing information above. We may also use your app version if you supply it or it is collected transparently, plus troubleshooting information you voluntarily provide.
Normal refund eligibility review does not require us to collect your source videos, transcripts, captions, exported clips, or prompts. See the refund policy in our Terms for the purchase rules.
Diagnostics and customer content
Customer content is not automatically uploaded as diagnostics. If you contact support, you decide what troubleshooting information to provide. Please avoid sending sensitive content unless it is necessary for your request.
Website analytics and advertising
We use Google Analytics 4 to understand visits, referral sources and actions such as trial starts, plan selections, checkout starts and Windows downloads. Google Analytics may use cookies and process browser and device information. We send limited action details such as the selected plan and computer count, but do not send your account email, video content, API keys or payment details.
We also use the Reddit Pixel to measure website visits and confirmed purchases related to Reddit ads. Reddit may use cookies and process browser information and a Reddit click ID for attribution. We do not send your account email, video content, API keys or payment-card details to Reddit through this Pixel.
On the public homepage, Microsoft Clarity helps us understand page interactions through masked recordings and heatmaps. We use strict content masking and have disabled Clarity cookies. Clarity is not installed on account, sign-in, or checkout pages. We remove Reddit click IDs and other non-public query parameters before Clarity loads.
External services
The caption service, your configured cloud AI provider, Stripe for current purchases, and Lemon Squeezy for historical purchases process the information described above for their respective functions. Their own terms and privacy practices may apply to information sent to them.
Privacy questions
For questions about this policy or a support request, please visit our Questions or support section.